Independent. Experienced. Curious about better ways to engage people.

ProInfo is a Bulgarian public-interest foundation established in 2005 by journalists and communication professionals.

We started from a simple conviction: people need reliable information and meaningful opportunities to participate in decisions that affect them. Twenty years later, that principle still defines our work, although the methods we use have changed considerably.

Our background in journalism and professional communication shaped an organisation that values clear language, credible evidence and an understanding of how different audiences receive and respond to information. Over time, we brought that experience increasingly into civil society and European cooperation, exploring new ways to connect citizens, organisations and decision-makers.

How we have evolved

ProInfo’s early work focused on access to information, civil society development and creating stronger connections between citizens and organisations.

As communication moved online and participation became increasingly digital, our work evolved with it. We began experimenting with digital engagement, online communities, audience-based communication and new participatory methods. European partnerships gave us opportunities to test these approaches in different countries and to learn from organisations working in very different social and political environments.

Today, we combine that accumulated experience with newer approaches such as crowdsourcing, civic monitoring and evidence-based policy engagement.

The common thread has remained the same: finding practical ways for people to be heard and for their participation to matter.

How we work

We are a small organisation by design. Rather than maintaining a large permanent structure, ProInfo brings together experienced specialists in communication, research, citizen engagement, digital technologies and other fields according to the needs of each project.

This allows us to work across disciplines and to remain flexible. It also means that the people designing an approach are closely involved in implementing it.

We value experimentation, but not innovation for its own sake. We test new methods when they can solve a real problem, measure what happens, and carry useful lessons into the next piece of work. Some approaches succeed better than others — learning from both is part of how we have built our experience since 2005.

Bulgaria and Europe

ProInfo is firmly rooted in Bulgaria, where understanding the institutional environment, civil society and the way people communicate is essential to our work.

At the same time, much of what we do takes place in a European context. Working with partners across the EU allows us to bring useful approaches to Bulgaria, contribute Bulgarian experience to European projects and networks, and see how similar challenges are addressed in different countries.

That combination of local knowledge and European experience has become an important part of who we are.

People behind ProInfo

Our work brings together professionals with backgrounds in journalism, strategic communication, civil society, research, digital engagement and public policy.

What connects us is a practical approach: understand the problem, listen to the people involved, find the right method, and turn the resulting knowledge into something that can be used.

See what we are working on now →
Explore our experience since 2005 →